Shipping policy
Processing Time
All orders are processed within 1 to 2 business days after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day. You will receive a confirmation email with tracking information once your order ships.
Shipping Times
Most orders arrive within 7 to 15 business days of purchase (1 to 2 business days of processing plus 6 to 13 business days in transit).
Some items ship from our international partners and take 12 to 20 business days. The estimated delivery date for each item is shown on its product page, next to the Add to cart button.
Delivery times are estimates and are not guaranteed. Delays may occur due to carrier issues, weather, or high-volume periods such as holidays.
Shipping Costs
Shipping is free on every order — no minimum purchase required.
Order Tracking
Once your order ships, you will receive an email with a tracking number. Please allow up to 48 hours for tracking information to become active.
If you have not received tracking information within 5 business days of placing your order, please contact us at customersupport@petandpaw.online.
Multiple Shipments
If you order more than one item, your products may be shipped separately and arrive on different dates. You will receive separate tracking information for each shipment. You will not be charged additional shipping costs for this.
Incorrect Addresses
Please make sure your shipping address is complete and correct at checkout. We are not responsible for orders shipped to an address entered incorrectly by the customer. If you notice an error, contact us at customersupport@petandpaw.online immediately — we can only make changes before the order has shipped.
Lost or Delayed Packages
If your package is significantly delayed or appears to be lost in transit, please contact us at customersupport@petandpaw.online and we will work with the carrier to resolve the issue.
Where We Ship
We currently ship within the United States only. We don't yet offer international shipping.